Shipping policy

Shipping Policy

Thank you for shopping with [Your Store Name]! Below you’ll find all the details about our shipping process to ensure a smooth and transparent experience.

1. Shipping Locations

We currently ship to Europe, UK, USA and Australia.

2. Order Processing Time

  • Orders are processed within [2-5 business days] after receiving your order confirmation email.
  • Orders placed after cut-off time, 2 PM GMT will be processed asap by our partners.
  • Please note: We do not process or ship orders on weekends or public holidays.

3. Shipping Methods & Estimated Delivery Times

Shipping Method

Estimated Delivery Time

Standard Shipping

[5-10 business days]  - Bespoke printed products can take longer according to design and manufacturing processes.

Note: Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

4. Shipping Costs

  • Standard Shipping: To USA and Australia
  • Free Shipping on orders available for Europe and UK.
    All shipping costs will be calculated and displayed at checkout

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order in real time.
If you have not received tracking info within 5-7 days, please contact us at brian@gaa-dna.com.

 

6. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees, which are not included in your shipping charge.
These charges are the responsibility of the customer.
We recommend checking with your local customs office for more information.

7. Lost, Stolen, or Damaged Packages

If your package is lost or damaged during transit:

  • Contact us at brian@gaa-dna.com within 7 days of the expected delivery date.
  • We will work with the carrier to resolve the issue and offer replacement or refund options where applicable.
    Please note, we are not responsible for packages marked as delivered by the carrier.

8. Incorrect Shipping Information

Please double-check your shipping details before placing your order.

  • If the wrong address is provided and the package is returned to us, you will be responsible for reshipping costs.
  • We cannot guarantee changes once the order has been processed.

9. Unclaimed or Failed Deliveries

If your package is returned due to failed delivery attempts or unclaimed status, we will contact you for reshipping arrangements.
Reshipping fees may apply.

10. Holiday Shipping Deadlines

Order early during peak times! We recommend placing holiday orders at least 2 weeks before required date to ensure timely delivery.
Delays are common during these periods and are outside of our control.

11. Contact Us

For any shipping-related questions, reach out to our support team:
📧 brian@gaa-dna.com
🕒 Customer Support Hours: 8am – 6pm GMT